Citaat:
Dear Q-dance fan,
Over the past few months, we received a record number of emails about our events, merchandise, memberships and other Q-dance related subjects. Unfortunately, we noticed that not everyone received an answer, resulting in a lot of justified frustration.
First of all, we would like to tell you that we’re sorry. We fucked up. Our customer service hasn’t been on point and as a result, we neglected our fans. You came to us with valid complaints and questions, but we couldn't give you a sufficient reply. That’s not how it’s supposed to go. Ever since the COVID-19 pandemic, we have been heavily understaffed on multiple levels, but that should never be your problem.
For those who have contacted us about DEDIQATED Membership cancellations, refunds, or any other issues, we’ll contact you as soon as possible. We understand your frustration, and we’ll make it our top priority to help you with the problems you’re facing.
We understand that you might have questions, feel free to drop these in the comments. You guys are our most dedicated fans, and you deserve to be treated that way.
Thank you for your patience.
Q-dance
https://www.reddit.com/r/hardstyle/comm ... receive_a/